General Queries

What are Devi hours of operation?

10.00 am to 07.00 pm (IST), Monday to Saturday
(Not available on Sunday and Indian Public Holidays.)

Product Queries

Are all Devi’s product(s) hand tooled / crafted?

Most of Devi’s product(s) are hand tooled/ crafted by skilled craftsmen. Please note that tool marks, imperfections in polishing, color variations, and enameling are inherent elements in all hand crafted/ tooled products. All our products go through strict quality control before shipping.

Shipping Queries

Can I change my shipping address after my order has been dispatched?

Unfortunately, we are unable to redirect orders once your items have been dispatched.

Do you ship internationally?

Yes, we do ship internationally via our reputed courier agents. In case you are not able to place an international order, please write to us at jaipurdevi@gmail.com

I am getting a message that you do not deliver to my PINCODE, how can I order?

Please contact us in such situation. We shall do our best to accommodate your requests.

What happens if is there is no one present at home when the delivery is made?

The delivery person would call you and try another delivery attempt. The courier agent will make 2 (two) delivery attempts and thereafter hold the parcel.

How do I track the order?

A member will need to login in with their username and password to check and track the order. The customer will also receive an intimation with tracking details as soon as the order is dispatched.

What is the estimated delivery time for my order to get delivered?

Orders within India are shipped via DTDC.
Orders are shipped within 5 working days excluding Sundays and national holidays on confirmation of payment. Depending upon the destination, normally a delivery of a parcel will take between 5-6 working days from the date of shipping.

Who will pay the charges for the return shipment?

The return charges will be borne by the customer.

Payment Queries

What Payment Methods Are Accepted?

The following methods of payment for purchases at (“www.devijaipur.com”) can be made through:

  •  All Debit Cards
  •  All Credit Cards: Visa, MasterCard and American Express
  •  Net Banking
  •  PayPal
Is Stop payment allowed in case I realize my card has been misused or a purchase made fraudulently?

Please report the incident to your card-issuing bank.

Cancellations, Returns & Refunds Queries

What is the cancellation policy?

If a customer cancels the order before the products are shipped out, Devi will refund the full price paid for the product. We do not accept any cancellations or returns once the order is shipped.

What is your return policy?

Each shipment is carefully inspected for any defects excluding tool marks, imperfections in polishing, cracks, color variations and enameling at the warehouse, before being shipped out.
Only if the product received still has genuine quality issue we would accept a return.

What is your refund policy?

Refunds will be done in the following case:
Genuine quality issues.
Packages lost in transit.
In case Devi discovers that a wrong item has been shipped to you.

What if the order arrives damaged?

If you believe that the packaging has been tampered with or damaged, please refuse to take delivery of the package. Please take a photograph of the tampered or damaged packaging and send an email to jaipurdevi@gmail.com, mentioning the order reference number. We shall do our best to ensure that a replacement delivery is made to you at the earliest.

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