10.00 am to 07.00 pm (IST), Monday to Saturday
(Not available on Sunday and Indian Public Holidays.)
Most of Devi’s product(s) are hand tooled/ crafted by skilled craftsmen. Please note that tool marks, imperfections in polishing, color variations, and enameling are inherent elements in all hand crafted/ tooled products. All our products go through strict quality control before shipping.
Unfortunately, we are unable to redirect orders once your items have been dispatched.
Yes, we do ship internationally via our reputed courier agents. In case you are not able to place an international order, please write to us at email@example.com
Please contact us in such situation. We shall do our best to accommodate your requests.
The delivery person would call you and try another delivery attempt. The courier agent will make 2 (two) delivery attempts and thereafter hold the parcel.
A member will need to login in with their username and password to check and track the order. The customer will also receive an intimation with tracking details as soon as the order is dispatched.
Orders within India are shipped via DTDC.
Orders are shipped within 5 working days excluding Sundays and national holidays on confirmation of payment. Depending upon the destination, normally a delivery of a parcel will take between 5-6 working days from the date of shipping.
The return charges will be borne by the customer.
Please report the incident to your card-issuing bank.
If a customer cancels the order before the products are shipped out, Devi will refund the full price paid for the product. We do not accept any cancellations or returns once the order is shipped.
Each shipment is carefully inspected for any defects excluding tool marks, imperfections in polishing, cracks, color variations and enameling at the warehouse, before being shipped out.
Only if the product received still has genuine quality issue we would accept a return.
Refunds will be done in the following case:
Genuine quality issues.
Packages lost in transit.
In case Devi discovers that a wrong item has been shipped to you.
If you believe that the packaging has been tampered with or damaged, please refuse to take delivery of the package. Please take a photograph of the tampered or damaged packaging and send an email to firstname.lastname@example.org, mentioning the order reference number. We shall do our best to ensure that a replacement delivery is made to you at the earliest.